Agentic Experience Pattern Library
The Agentic Experience Pattern Library defines a system of reusable interaction patterns that standardize how AI agents behave across Salesforce products. The initiative addresses the growing need for consistent, trustworthy AI interactions as generative and agentic capabilities expand across the platform.
My Role
Led the design and development of the Agentic Experience Pattern Library for Salesforce AI products
Defined the interaction framework for agentic AI experiences and reusable design patterns
Designed core patterns, including Agentforce panel, Feedback, Citations and more
Managed pattern documentation and the shared Figma library to support scalable adoption
Provided design consulting to product teams building AI features
Drove adoption through office hours, Slack support, and cross-team collaboration
Evangelized the framework across design, product, and engineering organizations
The Challenge
As generative AI rapidly expanded across Salesforce products, teams began designing AI interactions independently. Without shared guidance, this led to inconsistent agent behaviors, unclear trust signals, duplicated design work, and a lack of reusable interaction patterns.
At the same time, agentic AI interaction models were still emerging, and Salesforce products operated on different technical architectures. This made it difficult to establish consistent design standards while supporting rapid innovation across teams.
Without a shared interaction framework, AI experiences risked becoming fragmented and difficult to scale.
The Approach
To address this, I led the creation of the Agentic Experience Pattern Library, defining a flexible interaction framework that standardizes how AI assistants behave across products while allowing teams to adapt patterns to their technical environments.
I established foundational design principles, reusable patterns, and documentation that guide teams designing AI-powered features. I also partnered closely with product and engineering teams to validate feasibility and ensure the framework could scale across different Salesforce platforms.
The System
Now show:
patterns
frameworks
diagrams
This is where your design work goes.
Adoption Strategy (THIS IS MISSING)
Impact
Cross-product design initiative supporting Agentforce experiences across multiple builder environments and AI-powered workflows.
50+
Agentic Patterns
Led the development of the Agentic Pattern Library, creating 50+ reusable patterns adopted across Salesforce AI products.
80+
Agentic Features
Enabled over 80 AI features across Salesforce teams by providing reusable interaction patterns and design guidance.
100+
Office Hours
Hosted 100+ consulting sessions with product teams to support adoption, refine patterns, and identify emerging AI design needs.
14
Cross-Functional Teams
Collaborated with 14 teams across Platform, AI Cloud, Product, Design, and Engineering to drive alignment and adoption.
Results and Impact
The Agentic Experience Pattern Library is now adopted across multiple Salesforce clouds—including Sales, Service, Data, Marketing, and Platform—accelerating AI feature development through reusable interaction patterns.
Key Outcomes
Cross-Cloud Adoption
Agentic patterns are used across multiple Salesforce products to standardize AI interactions.
Reusable AI Design Framework
Established a shared interaction model that accelerates AI feature development across teams.
Developer & Designer Enablement
Published documentation and a Figma UI kit on the Salesforce Figma Community to support adoption.
Large-Scale Reach
The Agentic UI kit supports enterprise clients such as Workday and reaches up to 3 million users annually.
Thought Leadership
My work on Agentic AI design has contributed to Salesforce's broader AI design strategy and industry discussions.
• Innovation & Intellectual Property
Filed 17 U.S. patents related to generative AI interaction design, with additional filings in progress.• Industry Conference Speaker
Presented at Dreamforce 2023, sharing "Next-Gen AI: Rethinking UX Practice for Maximum Impact" with an audience of 187 attendees.• Company-Wide Design Evangelism
Introduced the Agentic Pattern Library at Salesforce UX Town Hall and Gen AI design forums.• Cross-Org Knowledge Sharing
Presented evolving pattern work across multiple internal AI events, including Gen AI Summer Spotlights II and Salesforce Gen AI Showcase.