Nancy Niu / Lead Product Designer
Designing AI platforms and enterprise design systems for trusted generative AI experiences.
Agentic Experience Design
Defining reusable patterns that standardize agentic experiences across Salesforce AI products, enabling consistent interaction models and scalable AI product development.
A platform framework that introduces citation and verification patterns to improve transparency, trust, and reliability in generative AI responses across Salesforce products.
Pattern: Scaling AI Panels Across Builder Platforms
Designing flexible panel patterns that integrate AI assistants across 20+ Salesforce builder environments, enabling consistent AI workflows within complex product ecosystems.
Creating onboarding and wayfinding patterns that help users understand and adopt agentic capabilities within Salesforce AI products.
Establishing Generative AI Visual Identity
Defining foundational visual patterns for Salesforce generative AI experiences, aligning product identity across multiple AI-powered features.
Designing Responsible Generative AI Experiences
Award-winning hackathon prototype exploring design approaches for transparency, verification, and trust in generative AI systems.